The Hotel Industry and Hotel Business is always considered as The Show Business. Things should be eye appealing. No matter If it’s Just hotel rooms, a dish or an entire building! The Hotel Staff are simply the representatives of the entire organization and that is why their Grooming and looks are very important in the Hotel Industry.
So If you have wondered Why Grooming and looks is very important in the Hotel Industry? The only reason is How you look, dress & present yourself speaks volumes about your approach towards the guests. It is important to understand, that no matter what your job role is, you’re the face of your organization! The act of grooming is to make yourself and, as an extension of the organization presentable.
Furthermore… While we may all know not to judge a book by its cover, there are a few instances where presentation really does matter. In the hotel industry, polished presentation is vital to success. Everything about your property will be evaluated through photographs and reviews before a guest even decides to purchase a room!
If your rooms look out of date, your lobby is dirty or your restaurant looks cramped, Guests will make an initial judgment about your property that will not be in your favor. The same applies to the hotel staff too. They must look professional and presentable because they are an integral part of the property.
Now, Being hospitality professional is a challenge as grooming in hotel industry is an essential skill one needs to hone. The importance of grooming in hospitality industry lies in the fact that it is more than a profession; it is a lifestyle that requires personality, charm, enthusiasm, a caring attitude and pride. It is a demanding job that requires not only skills but also a personal commitment as a lifestyle change. The elements of image excellence do not stop at clothing and grooming in the hotel industry. A positive first impression goes beyond how we look (appearance) and what we do (body language) to the way we communicate and serve others.
Therefore, regardless of your position in the organization whether you serve guests directly or serve those who serve the guests, you are in the business of customer satisfaction.
The importance of grooming in hospitality industry cannot be ignored. Hence, making the first impression the nest and lasting impression will assure the excellence that you and your company promise and provide.
At the End of the day, More than your grooming, The Commitment you have made to yourself matters the most. More Power to Hoteliers!
I really appreciate this post. I have been looking all over for this! Thank goodness I found it on Bing. You have made my day! Thx again