Robot Technology and AI in Hotels are considered to be the future. In this article, we will discuss where and how is it use it. Also, we will take a look at the advantages and disadvantages of using Robot Technology and AI in Hotels.
Artificial Intelligence technology is one of the most innovative inventions that have revolutionized various industries all around the globe. It has also put an impact on the hotels and tourism industry.
How can we use Robot Technology and AI in Hotels?
Artificial intelligence is a relatively new term within the hotel industry. But it has numerous practical applications. Some of the uses of Robot Technology and AI in Hotels are as below:
- Data Analysis for improving the cost-efficiency of the hotel expenditure, quality of service, marketing and remarketing, improving digital presence, etc.
- Messaging and Chatbots for easy and fast communication with guests, and being able to serve 24*7.
- Virtual Reality and virtual tourism can help guests to get a more real feel of the hotel and room before booking.
- Translators and audio guides can help travelers from around the world to communicate in the language they speak.
Where are these technologies being used today?
There are many hotels around the globe already using technologies like a chatbot, Robots, and even virtual reality tours of their hotels. Hotels namely Marriott hotels, Atlantis Dubai Hotels partner themselves with the marketers to provide the customers a virtual experience. Hotels namely, Marriott hotels, Hyatt hotels, GRT hotels use chatbots facilities.
Also, hotels these days are using Robots. The best example of this so far has been an AI robot called ‘Connie’, adopted by Hilton. The robot can provide tourist information to customers who interact with it. Most impressively, it can learn from human speech and adapt to individuals.
What are the advantages and disadvantages of using these technologies in the hotel industry?
We all know any technology has its pros and cons. So is the case with Robots and AI. Let us go through some of the advantages and disadvantages of this technology.
Advantages
Let us start with the advantages. These technologies can be very useful and handy for hotels. AI and Robots can work 24*7 without fatigue. Also, they don’t take breaks. Robots don’t get bored like humans. Also, they can perform repetitive tasks with the same efficiency consistently.
AI learns from mistakes and not repeat them. AI takes decisions based on the previously gathered information. This is because they strictly follow a certain set of algorithms. This reduces human error and makes the task more efficient and smoother. Also, AI technologies like chatbots can be very useful in websites for faster technical support. These are a few of the advantages of using Robots and AI technology in hotels.
Disadvantages
Coming on the disadvantages of the technology. As AI is updating every day one also needs to update the hardware and software with time. Also, these machines need repairing and maintenance. And this maintenance makes them costly as they are very complex machines. Also, Robots can make humans more dependent and lazier. Humans tend to get addicted to them which can cause a problem for future generations.
Also, replacing humans with AI and Robots can take unemployment to next level. Robots lack emotions and creativity like a human. The programming of Robots and AI allows them to perform specific tasks only.
As every bright side has a darker version in it. We saw a few of both in AI and Robot technology. Comment below what you think about using Robot Technology and AI in Hotels. Stay tuned for more informative blogs and do visit our hospitality e-learning platform.
