This Article will help you to understand What are Self Check-In Terminals along with Top Advantages of Kiosk Systems, better known as Self Check-In Terminals.
Nowadays, Hotels increasingly use “Kiosk Systems” to process check-in and check-out. At check-in, guests authenticate themselves with an ID document to complete an existing booking. After that the guest receives the Room Key (chip or swipe cards) as well as a printout of the room number and further information (breakfast times, WLAN voucher and others).
Particularly at trade fair events or at occasions when many guests have to check-out simultaneously, this type of system leads to an increase in customer satisfaction. Additional functionality such as regional information or even booking-leisure facilities further increases satisfaction!
Here’s the list of Top 05 Advantages of Self Check-In Terminals.
People often have to wait in line for hours to check-in at the reception desk during the busy season. However, a busy season is not the only reason guests may have to stand in a long queue before they can hit their comfy bed. Sometimes, staff shortage is the culprit, the lack of training can hamper operations too, or the front desk manager can be busy with something else and endless such reasons. Whatever the reason is, if the guests have to spend more time waiting in a line, they are less likely to come back to the same hotel next time!
More often than not, customers are likely to use a self-check-in Kiosk, as they can use it at any convenient hour. Guests will choose a calm and comfortable moment to register themselves. Thus, the self-check-in system will be able to get their complete attention when they are checking themselves in. It is a great opportunity for up-selling other products and services. In short, hotels can not only automate the tedious check-in process, but also suggest other value-added offers, amenities, in-house services and special packages for regular customers.
The second biggest advantage of installing a self-service kiosk in the hotel is the reduction in labor costs. Though a kiosk can’t replace the reception desk completely, it can surely reduce dependence on manual labor to a reasonable extent, particularly the night-shifts as this is usually an expensive resource. That’s why a self-check-in kiosk is probably one of the best ways to save money. Moreover… Even during the day, self-check-in systems will allow hotel staff to focus on the important tasks that need their personal interaction and attention, improves overall service quality.
How many times has the receptionist at a hotel misspelled your name? Or Booked you in a honeymoon suite even if you were on a business trip?
Unfortunately, we all have faced such errors and the consequences thereof from time to time. However, an automated check-in process can help overcome such manual errors. In fact, self-check-in systems can take customer engagement to the next level. A self-check-in can accurately register customer information as customers themselves enter the details during the check-in process. So, the chances of errors are minimal. The staff can retrieve their information from the hotel Property Management System (PMS) for the next time the same guest fast checks-in.
An exceptional hotel-stay experience is a foundation for winning customer loyalty and building a bond of trust. Utilizing the hotel resources to their highest potential is perhaps the only way to achieve this. A self-check-in kiosk, when connected with the hotel’s PMS, can take customer service to a whole new level. i.e. a customer can book a room as soon as it is ready. The real-time optimization will allow the hotel staff to share the data across various departments, enabling them to divert extra human resources towards other important tasks.
Although, Kiosk Systems can provide better management, enhanced guest experience and provide easy & engaged service. But The the most important thing in Hospitality Business, A Human Touch and A Warm Smile is simply missed and cannot be replaced.
