Is it your dream to become a Hotel Front Office Manager? Well, Front Office is one of the most important departments of the Hotel. The Manners, Responsibilities, People First Attitude and Effective Guest Management make the department unique. Mostly people think that working in Hotel Front Office is an easy task, but indeed it is not. Not as an Associate and Not as a Manager. It takes immense amount of Self Control and Skill to remain in the Department. And also High Commitment towards your work, Superior Communication & Impressive Knowledge is needed to be Front Office Manager of a Five Star Hotel.
There is a long list of Duties & Responsibilities you will have to perform if you are a Front Office Manager. But Never forget “With great power comes great responsibility”, If you are willing to put in the work, then No one can stop you to become a Front Office Manager or even a General Manager. All it take is to remain faithful to your work!
Be Believe in Keynotes. First thing First. Here’s the top 10 daily duties and responsibilities of Front Office Manager of a 5-star hotel. Know it, Understand it and start willing to work for it…
- Directs and coordinates the activities of the front office department. which includes room reservations, guest room assignments, mails, and information.
- Reports to the higher management either GM or executive director or VP, and is wholly responsible to him for the daily, smooth functions of the front office.
- Maintains or develops applicable operation procedures involving both convention and non-convention reservations, controlling of open and closed dates, availability and condition of rooms and suites, guest arrival patterns, control of keys, receipt and flow of mails and messages to ensure efficient methods and liaison between department sections and shifts.
- Must understand the functions of, and be able to cooperate with closely related departments such as front office cashiers, assistant manager, credit, sales, housekeeping, service, and inter-hotel reservations.
- Meets with executive management and supervisors from these and other departments at regular intervals to plan and coordinate hotel housing activity.
- Works closely with various convention group secretaries to aid their planning of arrival and guest housing.
- Meets with individual guests or convention group representatives on problems of room assignment, prices and location. Or simply for the cross connection and greetings.
- Prepares reports to the management and other supervision relative to anticipated rooms occupancy, reservation pattern, expected check-in and out.
- Responsible along with the personnel department, for the employment and training of staff.
- Aids and Promotes in carrying out hotel-employee relation policies such as courtesy program, work performance records, vacations, etc.
