The Information Desk and The Concierge Desk both are the Important elements of the front office as an organization, as both the areas has their own tasks and the offerings for hotel guest. If you do not know about their work or tasks then you might end up feeling that Information Desk and Concierge Desk are the same!!
This Keynote Article will help you to understand the definition of Information Desk and Concierge Desk along with their Specific Roles for Hotel Guest.
Firstly, Let’s Begin with What is Information Desk?
So… The Information Desk deals with all the matters related to arrival or check-in, getting settled, providing essential information and till the departure or check-out. In short The Information Desk plays an important role throughout the entire guest cycle!
On the other hand, The Concierge’s Job is more about helping the guest enjoy the area they are visiting and the “during” part of their stay.
Now taking about the specific role of the information desk then… The Information Desk convey any important information, such as what time breakfast is served. If the guests have any questions, such as the hours or location of the gym, it’s the front desk clerk’s job to know the answers! as they are the front liners or the guest service associate. Moreover, Once in their rooms, the guest may call the Information desk with a question or to set up a wake-up call and any other needs. In most hotels, the Information desk is staffed around the clock, for any specific night shift or additional requests.
Whereas The Concierge Desk‘s specific role is… If you want to know which restaurants are nearby, the front desk often has menus you can look at. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy-vibe pub, you may contact the concierge! A concierge is also the one person to help make reservations for you, maybe even getting you in at the last minute when if you called on your own, you’d be told there were no tables available.
Additionally, it can simply help procure tickets to a show, or serve with a specific request from the area you’re visiting! So The Concierge will be your expert savior.
We Hope the confusion between the Information Desk and the Concierge desk has been Clear! If you still have any doubts then feel free to comment below and we will be happy to answer.
