Ms. Tanya Talreja, Multi-Award winning wellness connaisseur & President of an International Consultancy – GSD Corporation Located in the Philippines, covering the global sector in the Spa, Salon, Gym, Wellness facilities at luxury Hotels and Resorts in Hospitality segment!
Tanya Talreja obtained extensive experience adapting swiftly to each brands values, proud history, prospering culture and expectations. Her years of service have ranged from creating innovative award winning spa and wellness concepts all over the world. As well as directing the operation of Multiple innovative luxury destination spas, salons, barbers, gyms simultaneously with large teams. Her Work Portfolio includes most luxurious Resorts and Hotels in the world, Namely… Westin Resort & Spa, Kempinski Hotel, Sheraton Resort, and Emerald Casino a $650 million dollar property, and many more which involves the full operation and revenue generation.
Tanya Talreja is an Elegant and Ethical Professional whose intentions are to advance a company she works for, within the 4.5 Trillion Dollar Global Wellness Economy! Her achievements also include…
- Top 100 CEO’s (UK) – Award Winner – August 2019.
- Best Spa Consultancy (Asia) – Award Winner – July 2019.
- World Luxury Spa Award Winner – Switzerland – 2016.
Presently, Ms. Tanya Talreja is working on her vision as Founder & President of GSD Corporation. And It’s an Indeed opportunity for all of us to learn something new and useful from such a thoughtful personality like Tanya Talreja. Let’s begin her Interview!
1. According to you, What’s the outlook of the Global Hospitality Sector for 2020?
The two questions on everyone’s mind is; when would we see a post-pandemic era? and how would it impact us all? COVID-19 has greatly distressed every business sector in the entire world. The Hospitality sector has taken one of the severest misfortunes, which is apparent across the high vacancies in hotels and resorts. Some analysts suggest it would take up to three to four years to recapture 2019s status. Others say, once COVID-19 has finally been contained with an available vaccine, then the economy would slowly recover but the estimate is the duration would be up to two years.
The evolving hospitality industry will thoroughly be monitoring and analyzing its progression and taking the appropriate action. Statistics will play a crucial role in capturing underlying forces that would move businesses forward successfully.
In unprecedented times, we need to take account for additional impacts of COVID-19, such as travel demand fluctuations and its limitations. We must question people’s intentions to take trips, knowing the impact of health complications. In short, time will tell until we are through the peak of the pandemic.
2. As you are in a Leadership Position, What are the major challenges you are facing due to this Pandemic?
Whilst the wellness hospitality industry is still staying strong amidst the storm, the impact of COVID-19 has pressed a majority of spas, salons, gyms, and projects into a stand-still whilst many have closed due to the severe lack of revenue to stay afloat.
It’s been frequently revealed that investors are justly apprehensive in pushing forward with existing and future projects. The rationality is the implications of needing to pour in various supplementary resources and expecting late returns on ROI’s associated with the uncertainty in the current situation. It turns into a worrisome long-term commitment.
They have been making decisions of pushing projects back 1-3 years. It is understandable to be concerned with the unknowns, however what is important to illuminate is that the long planning in development side can still move forward. Using experts’ predictions of high-level feasibility, conceptualization, design and planning would still give accurate information for near future facilities. So once projects are ready to move from initials to the next phase, we consultants can continue to work with clients to help assure their success.
3. Tell us something about GSD Corporation & their domain.
GSD is a Multi-Award-Winning International Consultancy, we obtain extensive experience adapting swiftly to each hotel brands values, proud history, prospering culture and expectations. GSD has a focus of feasibility, design, planning through till pre-operations, and management operations with luxury Hotels & Resorts for their facilities. With years of services ranging from creating innovative spa and wellness concepts. As well as directing the operation of Multiple innovative luxury destination spas, salons, barbers, gyms simultaneously with large teams. In Pre-opening or with existing successful facilities. Including struggling businesses and providing quick turnaround results.
We work with luxury Hotel & Resorts internationally to provide services for those considering developing luxury facilities in their hotels & Resorts and standalone spaces. We also work with existing properties that need to be re-launched. Our main focus of services is from sourcing clients, signing contracts, research and concept design development, Facilities concept, project planning, Design, Schematic design, Tendering, Construction, Pre-Opening, Operations consulting, handover. Crisis Management, and most importantly protecting client’s investment of facilities. Revolutionizing revenue and profit per facility in all property locations. We are currently in talks with multiple clients globally, though of late more clients based in the United States, who plan to push their presence successfully to the international market.
4. How does GSD Corporation enable companies looking to expand into other international markets?
We hold a strong database of well-known international hotels and resorts heads. Hospitality brands are constantly on the lookout for new suitable companies to partner with, specialty services, and products to immerse into their facilities. Sourcing new clientele to contract for businesses in B2B. Providing Annual ROI, ability to work remotely, visit sites, travel and report Accordingly. We currently work with companies across the globe and with a special focus in the US to expand their businesses into the international market.
5. What is your Inspiration behind working in the Wellness Industry?
I began long before the industry became what it is today. When it was just a spa that was put in a hotel or resort, not broken into subcategories of wellness, certainly not the enormous force of luxury wellness 4.5 Trillion-dollar industry it is today. I just followed my instincts 13 years ago and I knew there was something special here, beyond the treatments and services, that the industry would reach new heights, beyond luxury but being essential to every person, for their mind, body and healing.
6. Most young professionals think, Being Successful is easy and they simply forget to work hard, So you are someone who is very successful and you have done some remarkable work in the Industry, So please let us know your Success Mantra, How did you start working and what hardships have you gone through?
There is no short-cut to being knowledgeable and successful.
Working your way up from the bottom is the only way to truly understand what it is to work in every aspect of an business.
No one is going to do the work for you, and no one will understand how important your unique passion is, use that to drive your success. Overcome the obstacles to be a part of or create a revenue generating business.
I started many years ago as an entry level job to the industry, as I knew I should learn the ropes and one day I could run a similar business. I had not then realized how much further it would take me, to countless countries. To then opening my international consultancy. I have for many years now set up / directed luxury facilities across the world for the most prominent hotels and resorts imaginable. As a mantra being persistent towards your goal regardless of how many challenges, has brought me to where I am today.
7. According to you, What are the New-age Skillsets every hospitality professional should learn?
The Top 05…
- IT / Technological Advancements.
- Operating at Low Occupancy Levels.
- Closures, Reopening and Recovery.
- Considering Local. (Communities, Businesses)
- Safety & Health measures.
8. According to you, what kind of strategies, hotels or any wellness brand should use to attract guests in the post pandemic world?
With the impact of COVID-19 we begin a new era of hospitality. Putting wellness as a forefront, our health matters. Primarily bearing in mind a health-conscious consumer would be the most important step.
Creating innovative ways to minimize in person contact though multiple avenues. E.G Self-check in, Robotic attaining contactless information and temperature assessment machines. To utilizing a maximum capacity to create social distancing through unutilized spaces. Air purification, health conscious food and beverages. Treatments for removal of bacteria in rooms to even the hypoallergenic beds have been thoroughly cleaned.
Pre booking gym use to have zero contact, and those who wish to avoid going to the gym all together, can do so through paid upgrades for exercise equipment in the guest rooms. Using groups of guest rooms is a trick to save cost; for investors not ready to create a luxury fitness center. In the end to be competitive, guests will choose a hotel that has the highest of sanitary standards that does feature importance on health and wellbeing. Ordinary people, business travelers, staycation people, and simply everyone wants to feel safe and be able to there to enjoy themselves whilst knowing they are in the most hygienic environment possible. Especially with quarantine measures spending up to 14 days in guest rooms, its deemed necessary!
