As per the Hotel proprietor Act, 1956, a hotel is an “Establishment held out by the proprietor as offering food, drink and if so required, sleeping accommodation, without a special contract to any traveler presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received.”
As a result of this definition, establishments such as Hospitals, Hostels, Apartments and Prisons, although provide accommodation to people yet do not come under Hotels Category!
There are Four Major Departments in the Hotel. The Front Office Department, Food & Beverage Service Department, Housekeeping Department and Food Production Department.
This Article is specifically focused on the Qualities of the Front Office Personnel. So… to be successful in any human relationship you must reflect the following characteristics.
- A keen interest in people, with polite and courteous nature.
- A warm personality and smart appearance.
- A desire to be helpful, but also diplomatic and tactful.
- Poise under pressure, keeping his cool and problem solver.
- The ability to listen, a hard worker and punctual.
- A willingness to reflect management policy and brand ethics.
- Should be able to make quick decisions and The ability to get along with co-workers.
- A pleasant approach and a good motivator and coordinator.
- A desire to be liked, with good public-relation qualities.
- Neat personal habits.
- The ability to help another employee without resenting it or showing imitation.
- Front Office Aspirant should be confident, analytical, intelligent and a good sales person.
- Impressive Memory.
- Knowledge of languages and accounting.
- Front Office Aspirant should be an Image Builder.
