If you are in Hospitality then Effective Communication should be a master trait of yourself! Mastering Communication is not very hard, if you know How! and If you don’t know How then We are here to tell you How.
But This Article will only help you with “The Importance of Effective Speech for any Hospitality Professional”, So you should not miss this one because we are going to talk about pure basics in this piece!
Let’s Dive into the Details…
Firstly, Let’s get some information on “What is Communication?” So… Many theories have been proposed to describe, predict, and understand the behaviors and phenomena of which communication consists. When it comes to communicating in business or particularly in Hospitality Industry, we are often less interested in theory than in making sure our communications generate the desired results. But in order to achieve results, it can be valuable to understand what communication is and how it works.
The root of the word “communication” in Latin is communicare, which means to share, or to make common (Weekley, 1967). Communication is defined as the process of understanding and sharing meaning. (Pearson & Nelson, 2000).
Now, particularly talking about the Hospitality, Communication is the most important and the most used of all skills in the hospitality and tourism industry. Managers spend the largest portion of their time in verbal or written communications with their employees or outside parties. Other staff member communicate among themselves , as well as their managers, front-line employees, suppliers and so on, to give and receive the information they need to perform their jobs.
Communication has been recognized as the means by which both and people and the organization survive. When human beings lack the ability to cope with life, the source of the problem is often a lack of appropriate information. Incomplete and unorganized information place a heavy strain on the ability of people to make sense out of their existence.
Their performance of a job depends on having necessary information, having the skills to do a job depends on the quality of communication, during the skills acquisition period.
Moreover, Compelling communication skills are important in a hotel regardless of some staff members not being guest-facing. A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff-skills or personal skills. Excellent communication skills enhance guest experience as it conveys that you are listening to your guests, valuing their feedback and conveying clear messages. Apart from communicating with the guests, The staff or person ought to know how to write emails! Good communication skills will impress your guests which will further prove beneficial to self growth and the hotel business too.
